Vancity’s new Maillardville branch reflects this credit union’s commitment to community and sustainability. As a LEED v4 registered Commercial Interior project, the space meets design criteria from healthy building materials to advanced energy metering and water conservation. Learn more about how RATIO and Vancity worked to create a unique, customer-friendly community credit union branch.

Today, October 19 is International Credit Union day. This is a shout out to the credit unions in our communities for their ongoing service pledge to their members and communities. The RATIO team has been privileged to work with credit unions for over 50 years.

Whether you call it ‘ future-proofing,’ ‘The Bionic Bank’ or ‘The Bank of Now’, they all refer to the strategic redefinition of the physical branch.  It means ensuring they meet needs of changing populations, providing centres of advice for life’s milestone moments.  People want face to face service for high-value transactions like small business loans, mortgages and life insurance.

The ‘Branch of the Future’ is member-focused and can adapt to changing demographics and expectations. Overcoming the disruption in the retail financial services sector requires insight and innovative thinking. Credit Unions have much to consider as they plan for the future. The so-called Branch of the Future is not a singular response, but an integrated solution that is customer centric and community relevant for each credit union brand. We offer some thoughts on how to plan for the Branch of the Future.

For us, the Branch of the Future is more than just a change in decor. It is our understanding of the business, how to serve customers better, how to integrate technology in-branch in a customer-friendly way, and how to create high-value transactions that allows us to create a path to the Branch of the Future.

Retail banking design decisions must meet the challenges financial service organizations face to align new or revamped branches with brand, values, service and trust. See our list of 18 design trends for financial service retail branches……

Design decisions in new or revamped financial institution retail branches must do two things well: 1) Clearly communicate the organization’s overarching ethos and services and 2) build trust by understanding and reflecting local values. We’ll illustrate with 3 projects, show how retail banking branch design trends support service delivery and share the design trends we are seeing.

New direction, new images of community-focused credit union branch for Community Savings. Our concept for a 1400 sq ft community credit union branch delivers intimate, member-dedicated spaces allowing for more personal interactions in comfort and privacy.

Empowering members to reach financial goals drives RATIO’s design decisions for updated Community Savings branches. Intimate, member-dedicated spaces allows for more personal interactions in comfort and privacy. The impetus for this new space was to create a vibrant and supportive environment in keeping with Community Savings’ ethos of empowering people in the working community with advice that is in their best interest.

RATIO’s credit union clients, Island Savings and Salmon Arm Savings & Credit Union were 2 of the featured banking branch design concepts in the Financial Brand’s international photo showcase.