Design decisions in new or revamped financial institution retail branches must do two things well: 1) Clearly communicate the organization’s overarching ethos and services and 2) build trust by understanding and reflecting local values. We’ll illustrate with 3 projects, show how retail banking branch design trends support service delivery and share the design trends we are seeing.

The only credit union on the 2015 LEED Platinum certification list, Vancity’s Mount Tolmie Community Branch delivers a high-performance green interior that is a healthy, productive place to work with a reduced environmental footprint. RATIO acted as the prime consultant and was responsible for the planning and design of the of the 5000 square foot Mount Tolmie Community Branch space that resulted in a LEED Platinum for Commercial Interiors rating.