RATIO's new office entryway incorporates brand elements that are immediately recognizable to our team and to our guests. Dennis Boyle built upon our existing brand identity, creating a striking entry experience that is rooted in the experience of our office culture. He developed a customized visual system including spatial orientation graphics and a key brand wall which also serves as privacy foil for a large staff lounge.
Last May, RATIO principal, Chris Pollard was interviewed by Canadian Credit Union Association’s Enterprise magazine for his thoughts on future-proofing credit union branch design.
- Chris offers three key considerations required for future-proofing location and design decisions:
- member insights
- community understanding
“For credit unions, the branch of the future meets financial service expectations through a hub-and-spoke model,” he says. “Branches are scaled to meet service requirements. The branch of the future plays a role in the community, providing flexible space to community groups, small business owners and group meetings or educational seminars. Branch design may reflect a network brand but offer a local feel. It’s all about the customer, from delivering the kind of service they want, how they want it, seamlessly from online to branch, where the physical branch is an inviting environment for one to one high-value transactions.”
Pollard also believes that meeting future needs requires a commitment to staying connected with members, something credit unions already do well. “By staying connected to their customers, credit unions will understand why people still want to come into branches. When a client comes to us and says, ‘we’ve leased a new space and we want to do a renovation’, or ‘can you help us find a new space?’ we take a step back and look at where they want to be in five or 10 years. Because the decisions you’re making now have a massive effect on what you’re able to do in the future.”
Chris Pollard, RATIO principal as quoted in Enterprise Magazine, May/June issue, written by Lisa Manfield
RATIO has delivered strategic design solutions for credit union and retail financial service clients for over 50 years. See a sampling of our clients and projects here.
Upgraded Coast Guard Base at Kitsilano
The Kitsilano Coast Guard Base demanded both a functional, robust and aesthetic upgrade. Its landmark setting and significance as the public face of an important government agency required a design approach that enhanced its context on the edge of a large park, adjacent to a busy waterway, and set against high-density residential development.
The building, a recognizable landmark, on the North East corner of Kits Point and in the shadow of the Burrard Bridge, required a complete building envelope retrofit. RATIO worked closely with a team of building envelope consultants to ensure both energy targets and critical envelope detailing was implemented. The team developed a design that combined a new high-quality cladding & insulation system meeting the latest technical standards, with a contemporary aesthetic for its high visibility siting.
Addressing the exposed marine setting
Perched above a marina, the building is fully exposed on three sides. Careful consideration was given to the suitability of each building component for this challenging location: long-lasting composite and zinc-accented rainscreen cladding, high-performance curtainwall glazing, and insulation & membranes will overcome changeable marine weather conditions.
RATIO’s design plan will replace an aged face-sealed metal composite panel system with a contemporary fibre cement composite rainscreen system. This provides a significant update to the building’s weather-shedding and energy performance meeting prescribed energy targets for the building.
We collaborated with the Fisheries & Oceans Canada at each stage of the design process to meet the technical requirements and design expectations. Regularly scheduled coordination meetings with all stakeholders resulted in common understanding through collaboration and communication. RATIO paid careful attention to maximizing project value while maintaining the highest standards in building envelope design for the given marine location.
RATIO has worked on infrastructure projects around British Columbia from border crossings to water pump buildings, community centres and public safety buildings.