How to ensure successful and lasting results for your tenant improvement
ratio wrote this on Aug 08

A successful workspace tenant improvement will address the goals of the business, brand attributes, culture, the type of business, employee profiles and help drive creativity and innovation. A results-based design solution will ensure successful and lasting results.


RATIO’s November News (ICYMI)
RATIO wrote this on Nov 06

Still and always: We’re BC’s results-based design team.

In Case You Missed It; RATIO’s November News.

Our expanded design team is having a terrifically busy year. We are a proudly diverse and talented group working collaboratively with our clients to create design solutions ranging from community infrastructure to workplace tenant improvements to the rehabilitation of heritage structures.

Here are just some of the projects we’re busy with:

+ Ruskin Dam Powerhouse Upgrade: In addition to the major Architectural scope for the historic rehabilitation of the dam, RATIO worked with BC Hydro and members of Qwantlen Nation to coordinate development and inclusion of 6 large scale art panels on the dam face.  Completion: 2018

+ Kitsilano Coast Guard Station: This high profile and recognizable landmark demands a functional, robust and aesthetic upgrade. Completion: December 2019

+ Tenant Improvements for our Credit Union clients: In 2018 we will have completed over 20 retail branch projects for our financial services clients.

+ Federal Heritage Projects: Rehabilitation of designated historic places; Dawson Territorial Courthouse and the Gulf of Georgia Cannery.

+ Sustainability and Rehabilitation: Various lighthouse stations and their ancillary & residential buildings on the west coast of BC.


You’ll now find us at the corner of Thurlow and Melville in downtown Vancouver. Suite 300 – 1111 Melville Street, Vancouver BC, V6E 3V6; 604-682-6881

RATIO in the News

We hope you are having a great 2018 and look forward to catching up with you!

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From the CCUA’s Enterprise Magazine: Credit Union branch designs driven by technological shifts
RATIO wrote this on May 22

Future-proofing Credit Union branch designs

Titled ‘In Sync’, the Canadian Credit Union Association’s Enterprise Magazine takes a look at how credit unions are adapting their branches to address usage shifts as a result of technology; now and for the future.  

Read a pdf version of the Enterprise magazine article, In Sync

Because technology has prompted a disruption in banking services,  branch usage patterns have changed.  Factor in demographic shifts,  competition from traditional banks, digital-only banking services and rapidly changing expectations from consumers means that credit unions really need to understand their current and future members. What do they want out of a branch experience? Why are they still coming to the branch?  Where should the branch be?  How can we scale a branch design for a network in different communities and distinct demographic profiles?

The ‘Branch of the Future’ is here now.  It’s about delivering financial services in a way that is relevant for individuals and individual communities. People want convenience, yes, but also face-to-face consultative service – advice — for big ‘life moments’ like small business loans, mortgages and life insurance.

RATIO principal, Chris Pollard was interviewed for his thoughts on future-proofing credit union branch design through scalability, member insights and community profiling.

 “For credit unions, the branch of the future meets financial service expectations through a hub-andspoke model,” he says. “Branches are scaled to meet service requirements. The branch of the future plays a role in the community, providing flexible space to community groups, small business owners and group meetings or educational seminars. Branch design may reflect a network brand but offer a local feel. It’s all about the customer, from delivering the kind of service they want, how they want it, seamlessly from online to branch, where the physical branch is an inviting environment for one to one high-value transactions.”

Pollard also believes that meeting future needs requires a commitment to staying connected with members, something credit unions already do well. “By staying connected to their
customers, credit unions will understand why people still want to come into branches. When a client comes to us and says, ‘we’ve leased a new space and we want to do a renovation’, or ‘can you help us find a new space?’ we take a step back and look at where they want to be in five or 10 years. Because the decisions you’re making now have a massive effect on what you’re able to do in the future.”

From Enterprise Magazine, May/June issue, written by Lisa Manfield



RATIO and Credit Unions:

The RATIO team has provided architectural, interior design and planning services to credit unions for over 50 years.  Recent and ongoing financial service projects include the re-imagined Island Savings branch network, award-winning design on the downtown branch of Salmon Arm Savings & Credit Union, refresh of Greater Vancouver Community Credit Union’s brand and branch template. RATIO provides integrated consulting on all Vancity branches and the forward-thinking branch concept for First West Credit Union through their Envision Financial brand.

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