Recently released, a global branch design report features 25 case studies from around the world including RATIO’s work for Island Savings. Published by a banking intelligence provider, Lafferty Group, the report is titled Digital Branch Design: Presence, Openness and Intimacy.
The Digital Branch Design report explains how retail banks are reinventing the branch for the digital age and covers three central themes:
• Do branches have a brand new role to play in banking?
• How can banks adapt their branches to stay relevant to their customers?
• What is the new relationship between digital technology and branch design?
Here’s a quote from the Island Savings case study:
“Recognition that individual relationships between branch staff and members is key to the broader long-term relationship building was the basis for every design decision. This resulted in a design which provides clear sightlines and more “meeting space” between staff and customers. Advisors’ offices were transformed into member-focused spaces by getting rid of the traditional ‘meet-across-the desk’ scenario. Now the focus is shifted to the “side-by-side” model that allows customers to see the same information as advisors via wall-mounted screens. The credit union offers customers seminars in the same space.”
Lafferty Group, Digital Branch Design: Presence, Openness and Intimacy
RATIO and Credit Unions:
The RATIO team has provided architectural, interior design and planning services to credit unions for over 50 years. Recent and ongoing financial service projects include the re-imagined Island Savings branch network, award-winning design on the downtown branch of Salmon Arm Savings & Credit Union, refresh of Greater Vancouver Community Credit Union’s brand and branch template. RATIO provides integrated consulting on all Vancity branches and the forward-thinking branch concept for First West Credit Union through their Envision Financial brand.
Want to read more?
Lafferty is a London, England based 35 yr old banking and payments research and advisory business. This particular Digital Branch Design report is part of their Retail Banking 2020 Research Service for bank and payments clients.
LEEDv4 registered Commercial Interior project
Vancity’s new Maillardville branch reflects this credit union’s commitment to community and sustainability. RATIO acted as the prime consultant and was responsible for the planning and design of this unique tenant improvement project. As a LEED v4 registered Commercial Interior project, the space meets design criteria from healthy building materials to advanced energy metering and water conservation.
Site challenges lead to opportunities
Relocated from a temporary location just down the street, the new branch with 25-foot ceilings and 2 separate entrances, provided unique planning challenges. RATIO worked with Vancity during lease negotiations to determine the overall suitability and to ensure the Landlord’s work was completed to its satisfaction.
Early on in the process, RATIO highlighted an opportunity to create a mezzanine level within the double-height retail space. This achieved two things: 1) Created additional office space to accommodate a busy and growing branch and 2) Incorporated the entry stair into the mezzanine design creating an elegant organizing feature in the members’ area. The branch, open since September, is distinctly Vancity, featuring a living wall, a natural-light filled high ceilinged member hall, a community room, member-focused offices and a reclaimed wood platform seating tier.
Design decisions for the Vancity tenant improvement project to achieve LEEDv4 certification included:
Lighting – All LED lights with a central control system, lighting controls for every workstation/teller and private office.
Furniture – Flexible meeting table, desks with adjustable heights.
Natural light and reflective surfaces – full height glass walls along south-facing windows,
Air quality – Highly efficient VRF air conditioning system with central controls, providing monitoring for outdoor air intake.
Conservation of water and energy – through the use of high-efficiency fixtures and appliances.
The Maillardville branch:
6100 square feet over two floors
Located at 101-969 Brunette Ave, Coquitlam BC
RATIO works with Vancity on all branch projects, delivering effective workspace planning and retail design solutions. In recent years, we’ve worked with Vancity on a number of branches that have achieved LEED ratings including Lynn Creek in North Vancouver, Burnaby Heights, Mt. Tolmie and Shaughnessy Station in Port Coquitlam.